Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on the website https://ferxion.com/, operated by FERXION, located at Calle Pizarra N15, 11311, Guadiaro, Cádiz, Spain, with contact details: mynewshopify15@gmail.com and +34 644 751 998. By placing an order through our store, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In the event of stock shortages or issues affecting order preparation, customers will be notified via the email address provided during checkout.
2. Shipping Methods, Areas, and Delivery Times
We currently ship within Spain.
Available shipping option:
- Standard Shipping: 4–9 business days.
Delivery times are estimates only and may vary due to external factors, including logistics operations, customs procedures, weather conditions, or other circumstances beyond FERXION’s control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before completing your purchase, based on destination, package weight/volume, and the selected shipping method.
Free shipping is available on all orders within Spain.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
If you do not receive this email after the maximum processing period has elapsed, please contact us at mynewshopify15@gmail.com.
5. Deliveries and Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address, or because delivery could not be completed, reshipment will be subject to payment of additional shipping charges.
Once an order is in transit, the shipping address cannot be modified. For address changes before dispatch, please contact us at mynewshopify15@gmail.com as soon as possible.
6. International Shipping and Customs
We do not currently offer international shipping.
7. Delayed, Lost, or Problematic Shipments
If you experience an unusual delay or if tracking information does not update within a reasonable timeframe, please contact us via email and provide your order number so that we can request an investigation with the carrier.
In the event that a shipment is officially confirmed as lost by the logistics provider, we will handle the claim with the carrier and inform you of the next steps.
8. Receipt and Inspection
We recommend inspecting the package externally upon delivery.
If you notice visible damage to the packaging or signs of tampering, please note this on the carrier’s delivery receipt and document the issue by taking photographs of the package and shipping label.
For damaged or defective products discovered after delivery, please refer to our Returns and Refunds Policy available at https://ferxion.com/pages/contact.
9. Cancellation Before Shipment
You may request cancellation of your order before it has been dispatched, provided that processing has not yet been completed.
If the order has already been handed over to the carrier, you must wait until delivery and then follow the procedure outlined in our Returns and Refunds Policy available at https://ferxion.com/pages/contact.
10. Changes to This Policy
FERXION reserves the right to modify this Shipping Policy at any time. Any updates will become effective upon publication on https://ferxion.com/.
11. Contact
For any questions regarding shipping, please contact us:
Email: mynewshopify15@gmail.com
Phone: +34 644 751 998